No subscription. No auto-renewal.
You buy a block of lessons, pick a weekly slot, and use them. Then you decide whether to buy another.
When lessons run
Slots are first come, first served — all programmes and all levels draw from the same availability.
Day |
Available times |
30-minute window |
|---|---|---|
Monday |
Available times 17:30 – 20:30 |
30-minute window 17:30 – 18:30 |
Tuesday |
Available times 18:00 – 22:00 |
30-minute window 21:00 – 22:00 |
Wednesday |
Available times 17:30 – 20:30 |
30-minute window 17:30 – 18:30 |
Thursday |
Available times 18:00 – 22:00 |
30-minute window 21:00 – 22:00 |
Friday |
Available times 17:30 – 20:00 |
30-minute window — |
Saturday |
Available times 09:00 – 13:00 |
30-minute window 09:00 – 10:00 |
Sunday |
Available times 09:00 – 14:30 |
30-minute window 09:00 – 10:00 |
All times are China Standard Time. Slots are first come, first served — all programmes and all levels draw from the same availability. There is no separate schedule by subject or age.
How your slot is booked
Once payment is confirmed you receive a booking link. The link matches the lesson length you purchased — 30- and 60-minute packages have separate links.
You choose one time, and it repeats every week. You do not book ten separate lessons.
Renew before your final lesson and we carry your slot across. If you let the package finish first, we'll do our best — but popular times are usually claimed quickly.
Rescheduling and no-shows
Situation |
What happens |
|---|---|
24 hours' notice or more |
What happens Your credit is returned and we reschedule the lesson with you. |
Less than 24 hours' notice |
What happens The lesson credit is used. |
You don't arrive within 10 minutes |
What happens The lesson is treated as missed and the credit is used. |
You arrive late but within 10 minutes |
What happens The lesson ends at its scheduled time. It is not extended. |
Your internet, device or power fails |
What happens The lesson continues if you can rejoin. If you cannot, the credit is used. |
Notice can be given by WeChat, LINE, ClassIn chat or email — all four reach us. Tell us as early as you can. A rescheduled lesson must still fall inside your original validity period; rescheduling does not extend it.
A lesson missed without notice cannot be recovered, part-refunded, or carried forward. This is the one rule we apply without exception: the hour is held for you and cannot be given to anyone else once the time has passed.
If the problem is at our end
Situation |
What happens |
|---|---|
We cancel a lesson, at any notice |
What happens Your credit is returned and we reschedule with you. |
We don't arrive within 15 minutes |
What happens Your credit is returned and the lesson is rescheduled. |
A technical problem on our side ends the lesson before half the time has passed |
What happens Your credit is returned and the lesson is rescheduled. |
A technical problem on our side ends the lesson after half the time has passed |
What happens The lesson stands. No credit is returned and no time is carried forward. |
Planned closures — holidays, public holidays and scheduled leave — are shown on the booking calendar in advance. Affected weeks are skipped and your remaining lessons continue as normal.
Refunds and cancellations
All refund requests must be made within 60 days of your payment. This is set by the payment providers we use, not by us. Credits remain usable for the full validity period whether or not a refund is still available.
Situation |
What happens |
|---|---|
Before your first lesson |
What happens Cancel three or more days before your first scheduled lesson and you receive a full refund. |
After your first lesson |
What happens A refund is calculated pro-rata on your unused paid lessons only. Bonus and free lessons are forfeited. We will set the figure out in writing before anything is processed. |
How refunds are paid |
What happens Back through the same method used for payment, subject to the rules and time limits of Alipay, WeChat Pay, Stripe and your bank. Alipay and WeChat Pay refunds may take longer to appear than card refunds. |
Setting up ClassIn
Install and complete the setup before your first lesson — not on the day.
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Download ClassIn from classin.com or your app store. The desktop application is more stable than mobile and is strongly recommended.
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Register with your mobile number. Set your display name to the name you'd like your instructor to use.
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Your ID is shown in your profile. We add you as a contact and place you in your class. You can send it suring checkout or via WeChat, LINE or Email
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Check camera, microphone and speakers. If anything doesn't work, tell us at least a day beforehand.
What you need
|
Minimum |
Recommended |
|---|---|---|
Connection |
Minimum Stable broadband |
Recommended Wired connection, or a strong Wi-Fi signal |
Device |
Minimum Laptop, desktop, tablet or phone |
Recommended Laptop or desktop |
Audio |
Minimum Built-in microphone and speakers |
Recommended Headset with microphone |
Camera |
Minimum Required |
Recommended — |
Environment |
Minimum Quiet, well-lit, few interruptions |
Recommended — |
A headset makes a real difference. Speaker audio produces echo, which forces the instructor to mute and interrupt, and it makes fine pronunciation correction difficult.
If the connection fails
Occasional network disruption is a reality of online teaching, particularly for students in mainland China. We plan for it rather than hope against it.
If you lose connection, try to rejoin ClassIn immediately. If you can't reconnect within a few minutes, message us on WeChat, LINE or ClassIn chat.
Backup platform. If ClassIn is unusable we send a Meeting link and the lesson continues there. Install it in advance so this takes seconds.